Terms of Service

To state the rule precisely, these Terms, together with the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages, apply when a visitor uses the store or places an order. Lawful use and complete, correct checkout, billing, shipping, and contact details are required.

To state the rule precisely, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date.

As a published store practice, for 30 days following delivery, customers can seek a no-reason return or exchange. The merchant pays authorized return transportation for those requests and for quality problems, and an issued refund usually appears in 5-10 business days. Personalized merchandise, Final Sale or clearance purchases, gift cards, and opened intimate/hygiene-sensitive goods are not preference-returnable, but defect, damage, mis-shipment, and shortage protections remain.

For a straightforward customer experience, cancellation is possible before shipment; after dispatch the Refund Policy controls. Prices and settlement are in USD, taxes are charged under applicable law, and fraudulent, unlawful, unauthorized, or materially mispriced orders may be rejected or cancelled.

Questions about these Terms: support@nubycraft.shop, 512-660-8485, or 3518 Brentwood Dr, Beaumont, Texas, 77706, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubycraft.shop
Phone: 512-660-8485
Physical address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)