FAQ

Where and when is a refund sent?
As the applicable store rule, an approved refund returns to the original form of payment, with financial-institution posting ordinarily taking 5-10 business days.

Where can an order be delivered?
As an operating standard, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

How can I pay?
For an informed purchase, checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available.

What is the expected delivery schedule?
As a published store practice, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

May I return or exchange a purchase?
For a clear pre-purchase understanding, yes. A no-reason request can be made within 30 days after delivery, and the store pays approved return shipping for both preference and quality issues. Custom, clearance/Final Sale, gift-card, and opened intimate or hygiene-sensitive goods are excluded only from no-reason returns, not protected damaged, defective, wrong, or missing-item claims.

What can I shop here?
Within this policy, the store offers baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories. These products and accessories are selected for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care; exact formats, options, bundle contents, and availability appear on the applicable product page.

What is the cancellation deadline?
To state the rule precisely, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

How do I reach customer service?
To state the rule precisely, email support@nubycraft.shop, call 512-660-8485, or write to 3518 Brentwood Dr, Beaumont, Texas, 77706, United States. Hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubycraft.shop
Phone: 512-660-8485
Physical address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)