Shipping Policy

To state the rule precisely, delivery service is limited to addresses in the United States. Every U.S. order receives free standard shipping, and tracking details are supplied after dispatch.

To explain the outcome directly, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit.

To state the rule precisely, checkout contact information is used for the shipping confirmation and tracking number. The customer must ensure that the destination is accurate; we will try to act on an immediate correction but cannot promise a change after fulfillment has started.

As a practical matter, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival.

To explain the outcome directly, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law.

Shipping and tracking assistance: support@nubycraft.shop or 512-660-8485, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubycraft.shop
Phone: 512-660-8485
Physical address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)