Payment Policy

About Credit/Debit Card

To avoid uncertainty, every displayed price and processed payment uses USD. Customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when the selected method is shown at secure checkout.

For clarity, secure payment data is handled by Shopify and authorized processors rather than stored in full by nuby; complete card numbers and verification codes are not retained. Issuers independently decide whether to approve, decline, verify, or place a temporary hold.

As a practical matter, accurate billing and contact details are required. An order may be reviewed or cancelled if payment authorization fails or fraud controls identify material risk, and taxes are collected as applicable law directs.

For clarity, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released.

Payment assistance: support@nubycraft.shop or 512-660-8485, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubycraft.shop
Phone: 512-660-8485
Physical address: 3518 Brentwood Dr, Beaumont, Texas, 77706, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)